{"id":20706,"date":"2025-09-15T15:42:59","date_gmt":"2025-09-15T13:42:59","guid":{"rendered":"https:\/\/www.4mhz.es\/?page_id=20706"},"modified":"2026-06-08T15:43:36","modified_gmt":"2026-06-08T13:43:36","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/www.4mhz.es\/en\/shipping-and-returns\/","title":{"rendered":"Shipping and Returns"},"content":{"rendered":"<p><section data-bb-version=\"5.0.1\" id=\"bt_bb_section6a4d21fad8659\" class=\"bt_bb_section bt_bb_color_scheme_1 bt_bb_layout_boxed_1200 bt_bb_vertical_align_top bt_bb_background_overlay_dark_gradient bt_bb_top_spacing_large bt_bb_bottom_spacing_large\" style=\"; --section-primary-color:#ffffff; --section-secondary-color:#191919;;background-color:rgb(92,44,162);\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_large&quot;,&quot;def&quot;:&quot;large&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_large&quot;,&quot;def&quot;:&quot;large&quot;}}\"><div class=\"bt_bb_background_image_holder_wrapper\"><div class=\"bt_bb_background_image_holder btLazyLoadBackground bt_bb_parallax\"  data-background_image_src=\"https:\/\/www.4mhz.es\/wp-content\/uploads\/2024\/07\/background-general-v2.jpg\" data-parallax=\"0.7\" data-parallax-offset=\"0\" data-parallax-zoom-start=\"1\" data-parallax-zoom-end=\"1\" data-parallax-blur-start=\"0\" data-parallax-blur-end=\"0\" data-parallax-opacity-start=\"1\" data-parallax-opacity-end=\"1\" style=\" background-image: url(&#039;https:\/\/www.4mhz.es\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif&#039;);\"><\/div><\/div><div class=\"bt_bb_port\"><div class=\"bt_bb_cell\"><div class=\"bt_bb_cell_inner\"><div class=\"bt_bb_row \"  data-bt-override-class=\"{}\"><div class=\"bt_bb_row_holder\" ><div  class=\"bt_bb_column col-xxl-12 col-xl-12 bt_bb_vertical_align_top bt_bb_align_center bt_bb_padding_normal bt_bb_animation_fade_in animate\" style=\"; --column-width:12;\" data-width=\"12\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_normal\" data-bt-override-class=\"null\"><\/div><header data-bb-version=\"5.4.7\" class=\"bt_bb_headline bt_bb_dash_none bt_bb_subheadline bt_bb_size_huge bt_bb_align_inherit\" style=\";font-family:&#039;Ubuntu&#039;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_huge&quot;,&quot;def&quot;:&quot;huge&quot;,&quot;xl&quot;:&quot;extralarge&quot;,&quot;lg&quot;:&quot;extralarge&quot;,&quot;md&quot;:&quot;large&quot;,&quot;sm&quot;:&quot;large&quot;,&quot;xs&quot;:&quot;normal&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h2 style=\"font-family:&#039;Ubuntu&#039;\" class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>Shipping and Returns<\/span><\/span><\/h2><div class=\"bt_bb_headline_subheadline\">General Shipping and Returns Policy<\/div><\/header><\/div><\/div><\/div><\/div><\/div><\/div><!-- cell_inner --><\/div><!-- cell --><\/div><!-- port --><\/section><section data-bb-version=\"5.0.1\" id=\"bt_bb_section6a4d21fad8c13\" class=\"bt_bb_section bt_bb_layout_boxed_1200 bt_bb_vertical_align_top bt_bb_top_spacing_none bt_bb_bottom_spacing_medium\"  data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;}}\"><div class=\"bt_bb_port\"><div class=\"bt_bb_cell\"><div class=\"bt_bb_cell_inner\"><div class=\"bt_bb_row \"  data-bt-override-class=\"{}\"><div class=\"bt_bb_row_holder\" ><div  class=\"bt_bb_column col-xxl-2 col-xl-2 col-md-1 col-lg-2 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal\" style=\"; --column-width:2;\" data-width=\"2\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><\/div><\/div><\/div><div  class=\"bt_bb_column col-xxl-8 col-xl-8 col-md-10 col-lg-8 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal\" style=\"; --column-width:8;\" data-width=\"8\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_left&quot;,&quot;def&quot;:&quot;left&quot;,&quot;xl&quot;:&quot;left&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;def&quot;:&quot;normal&quot;,&quot;xl&quot;:&quot;normal&quot;}}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div  class=\"bt_bb_text\" ><\/p>\n<h4><b>Shipping Policy<\/b><\/h4>\n<p>All physical product orders are processed once a week.<\/p>\n<ul>\n<li style=\"margin-bottom: 20px;\"><b>Processing day:<\/b> Fridays.<\/li>\n<li style=\"margin-bottom: 20px;\"><b>Process:<\/b> On Fridays, we process all orders received since the last shipment (including the previous Thursday).<\/li>\n<li style=\"margin-bottom: 20px;\"><b>Shipping:<\/b> Over the weekend, your order will be registered on our courier&#8217;s platform and will be collected by them on Monday for shipping.<\/li>\n<li style=\"margin-bottom: 20px;\"><b>Tracking:<\/b> You will receive a confirmation email with a tracking number as soon as your order is registered on the logistics platform, allowing you to follow its status at all times.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<h4><b>International Shipping and Customs<\/b><\/h4>\n<p>Shipping costs are calculated in the shopping cart based on the order&#8217;s weight and the destination address.<\/p>\n<ul>\n<li style=\"margin-bottom: 20px;\"><b>Shipping within the European Union (EU)<br \/><\/b>These shipments do not incur any additional customs fees, tariffs, or handling charges, as they are considered intra-community shipments with free movement.<\/li>\n<li style=\"margin-bottom: 20px;\"><b>Shipping outside the European Union (EU)<br \/><\/b>Customers are responsible for all customs fees, tariffs, and handling charges that may be generated in the destination country.<\/li>\n<li style=\"margin-bottom: 20px;\"><b>Shipping to the United States (USA)<br \/><\/b>All shipments to the USA are processed as <b>DDP (Delivered Duty Paid)<\/b>. This means that tariffs and handling charges are included in the product and shipping prices, so you will not have to pay anything extra upon receiving your order.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<h4><b>Returns Policy and Right of Withdrawal<\/b><\/h4>\n<p data-path-to-node=\"2\">Below, we detail our policy for physical and digital products:<\/p>\n<ul>\n<li data-path-to-node=\"3\"><b data-path-to-node=\"3\" data-index-in-node=\"0\">Physical Products (Right of Withdrawal)<\/b> As a consumer, you have the legal right to withdraw from your purchase within <b data-path-to-node=\"3\" data-index-in-node=\"118\">14 calendar days<\/b> from the receipt of your order, without giving any reason.\n<p>For the return to be accepted, the product must be returned in its original condition, including all of its packaging (box, manuals, etc.). Shipping costs derived from the return will be borne by the customer, unless the product is defective or was sent by mistake.<\/p>\n<p>You can find full details on how to exercise this right and access the corresponding form on our <a href=\"https:\/\/www.4mhz.es\/en\/withdrawal\/\"><b data-path-to-node=\"5\" data-index-in-node=\"97\">Right of Withdrawal<\/b><\/a>.<\/p>\n<\/li>\n<li data-path-to-node=\"3\"><b data-path-to-node=\"6\" data-index-in-node=\"0\">Digital Products<\/b> Due to the nature of digital products (downloadable files), the right of withdrawal is not applicable. Returns and refunds are not accepted once the purchase is complete and access to the download has been provided.\n<p>We highly recommend ensuring that the product you are purchasing is compatible with your hardware or software before completing the checkout. If you have any questions regarding compatibility, please do not hesitate to contact us before placing your order.<\/li>\n<\/ul>\n<p>\n<\/div><\/div><\/div><\/div><div  class=\"bt_bb_column col-xxl-2 col-xl-2 col-md-1 col-lg-2 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal\" style=\"; --column-width:2;\" data-width=\"2\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><\/div><\/div><\/div><\/div><\/div><\/div><!-- cell_inner --><\/div><!-- cell --><\/div><!-- port --><\/section><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20706","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.4mhz.es\/en\/wp-json\/wp\/v2\/pages\/20706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.4mhz.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.4mhz.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.4mhz.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.4mhz.es\/en\/wp-json\/wp\/v2\/comments?post=20706"}],"version-history":[{"count":5,"href":"https:\/\/www.4mhz.es\/en\/wp-json\/wp\/v2\/pages\/20706\/revisions"}],"predecessor-version":[{"id":21536,"href":"https:\/\/www.4mhz.es\/en\/wp-json\/wp\/v2\/pages\/20706\/revisions\/21536"}],"wp:attachment":[{"href":"https:\/\/www.4mhz.es\/en\/wp-json\/wp\/v2\/media?parent=20706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}